Cleaners Queen's Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Queen's Park provides cleaning and related services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Cleaners Queen's Park, the provider of cleaning and related services.

1.2 Client means any individual, business or organisation that requests or receives services from the Company.

1.3 Services means cleaning and any related services provided by the Company, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, office cleaning and related tasks as agreed.

1.4 Booking means a confirmed request by the Client for the Company to provide Services at a specified time, date and location.

1.5 Cleaner means any individual engaged by the Company to perform the Services.

1.6 Premises means the property or location where the Services are to be carried out.

2. Scope of Services

2.1 The Company will provide the Services with reasonable care and skill, in accordance with good industry practice and these Terms and Conditions.

2.2 The specific scope of work for each Booking will be agreed at the time of booking, based on the Client's requirements and the time allocated. It is the Client's responsibility to ensure that all requested tasks can reasonably be completed within the booked time.

2.3 The Company reserves the right to refuse or discontinue Services if the Premises present health and safety risks, are not accessible, or if the Client behaves in a threatening or abusive manner.

2.4 The Company does not provide professional services such as full-scale building work, pest control, electrical work or plumbing. Any tasks of this kind requested by the Client will be declined.

3. Booking Process

3.1 Bookings can be made by the Client through the Company's accepted booking channels. By making a booking, the Client confirms that they are legally capable of entering into a binding contract.

3.2 The Client must provide accurate information regarding the Premises, including approximate size, number of rooms, current condition, parking arrangements and any specific access instructions.

3.3 The Company will confirm acceptance of a Booking and provide an estimated time of arrival for the Cleaner. Any such times are approximate and may vary due to traffic, weather or other circumstances beyond the Company's control.

3.4 The Client must ensure that a responsible adult is present at the Premises at the start of the first visit or provide clear instructions for key collection, key return and access.

3.5 For ongoing or regular services, the Client agrees to a recurring schedule as agreed with the Company. Any changes to the regular schedule must be agreed in advance.

4. Access and Client Obligations

4.1 The Client must provide safe and appropriate access to the Premises at the booked time. If the Cleaner is unable to gain entry or access due to the Client's fault, the Company may charge a missed appointment fee.

4.2 The Client must ensure that running water, electricity and adequate lighting are available at the Premises for the duration of the visit.

4.3 The Client must inform the Company in advance of any hazards, special risks or safety concerns at the Premises, including alarm systems, pets, fragile items and valuable possessions.

4.4 The Client is responsible for securing valuables and breakables prior to the start of the Services. The Company will not be liable for pre-existing damage or deterioration.

4.5 The Client must not directly employ or contract any Cleaner introduced by the Company for cleaning or related work outside of the Company's arrangements without the Company's prior written consent.

5. Cleaning Materials and Equipment

5.1 Unless otherwise agreed, the Company or its Cleaners will provide standard cleaning products and equipment required to perform the Services.

5.2 If the Client requests use of their own products or equipment, this must be agreed in advance. The Company will not be responsible for any damage arising from the use of products or equipment supplied by the Client.

5.3 The Client must inform the Company of any surfaces or items that require special cleaning methods or products, such as delicate finishes or specialist flooring, before the Services commence.

6. Payment Terms

6.1 The Client agrees to pay the fees quoted by the Company for the Services. Prices may be based on an hourly rate, a fixed fee or a combination of both, as agreed at the time of booking.

6.2 Unless otherwise agreed, payment is due on or before the day the Services are provided. The Company may require a deposit or full prepayment at its discretion.

6.3 The Company accepts payment through the methods it has made available. Cash payments, where accepted, must be made directly to the Company or as instructed by the Company, not to individual Cleaners.

6.4 For regular services, the Company may issue invoices in accordance with the agreed schedule. Payment terms will be stated on the invoice and must be adhered to by the Client.

6.5 If the Client fails to make payment by the due date, the Company reserves the right to suspend or cancel future services and to charge interest on overdue amounts in accordance with applicable law.

7. Cancellations and Amendments

7.1 The Client may cancel or reschedule a Booking by giving the Company adequate notice. The required notice period will be communicated to the Client at the time of booking.

7.2 If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full cost of the scheduled service.

7.3 If the Cleaner is unable to attend a Booking due to illness, emergency or other unforeseen circumstances, the Company will make reasonable efforts to provide an alternative Cleaner or to reschedule the Booking at a mutually convenient time.

7.4 The Company reserves the right to cancel any Booking or ongoing service arrangement by giving reasonable notice to the Client. If payment has already been made for a cancelled service, the Company will offer a refund or credit where appropriate.

8. Service Quality and Complaints

8.1 The Company aims to provide services to a high standard. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, preferably within 24 hours of the service.

8.2 The Client must allow the Company a reasonable opportunity to inspect the issue and, where appropriate, to rectify the problem by arranging a re-clean of the relevant areas.

8.3 Refunds or price reductions will only be considered at the Company's discretion and after the Company has had an opportunity to address the issue directly.

9. Liability and Insurance

9.1 The Company will take reasonable care when providing the Services. However, the Company cannot accept liability for normal wear and tear, pre-existing damage or deterioration, or damage resulting from the use of unsuitable products or equipment supplied by the Client.

9.2 The Company holds appropriate insurance cover in respect of its legal liabilities. Details of cover can be made available to the Client on request.

9.3 The Company's total liability to the Client in respect of any claim arising out of or in connection with the Services shall not exceed the total fees paid or payable by the Client for the specific Booking giving rise to the claim.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, business or opportunity, arising out of or in connection with the Services or these Terms and Conditions.

9.5 The Company will not be responsible for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including adverse weather, transport disruption, accidents, illness, strikes or other force majeure events.

10. Waste Handling and Environmental Regulations

10.1 The Company will comply with applicable regulations relating to waste handling and disposal in connection with the Services.

10.2 The Company is not responsible for the disposal of large quantities of household rubbish, construction waste, hazardous materials, clinical waste or items that require specialist disposal or permits.

10.3 The Client must inform the Company in advance if the Services are likely to involve any unusual or potentially hazardous waste. The Company may refuse to handle such waste or may agree to do so for an additional charge, subject to legal compliance.

10.4 Where the Services include removal of routine household waste generated during cleaning, the Company will place such waste in the bins or containers designated by the Client at the Premises. The Client remains responsible for arranging local collection or disposal.

10.5 The Client must ensure that any instructions given to the Company or Cleaners regarding disposal of items, furniture or personal possessions are lawful and do not breach waste regulations or local requirements.

11. Health and Safety

11.1 The Company is committed to operating in a safe and responsible manner. Cleaners must not be asked to undertake any task that is unsafe, illegal or beyond the agreed scope of work.

11.2 Cleaners will not be required to work at unsafe heights, to move extremely heavy furniture or appliances without proper equipment, or to handle hazardous chemicals or materials.

11.3 The Client must keep pets under control during the visit and must ensure that the Premises are reasonably tidy and free from excessive hazards, including needles, bodily fluids or infestations.

12. Keys and Security

12.1 If the Client provides the Company or a Cleaner with keys or access codes to the Premises, the Company will take reasonable steps to keep them secure and confidential.

12.2 The Company shall not be liable for loss or damage arising from keys or codes being supplied to the Company, unless such loss or damage results directly from the Company's negligence.

12.3 The Client must notify the Company immediately if keys or codes are changed, lost or compromised in any way that may affect access arrangements.

13. Personal Data and Privacy

13.1 The Company will process personal data provided by the Client for the purposes of managing bookings, providing Services and handling payments and queries.

13.2 The Company will take reasonable measures to protect personal data against unauthorised access, loss or misuse and will handle such data in accordance with applicable data protection laws.

13.3 By using the Services, the Client consents to the collection and use of their personal data for the purposes described in this clause.

14. Changes to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time. Any such changes will take effect when posted or otherwise communicated to the Client.

14.2 The Terms and Conditions in force at the time of the Booking will apply to that Booking unless changes are required by law or regulatory authority.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written confirmation of a Booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings, communications or agreements.

16.4 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the effective delivery of the Services.