Cleaners Queen's Park Privacy Policy

This Privacy Policy explains how Cleaners Queen's Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Queen's Park area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all individuals who use or enquire about cleaning services from Cleaners Queen's Park within the Queen's Park area, whether you contact us online, by phone, or in person.

Data Controller

Cleaners Queen's Park is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data in connection with the provision of our cleaning services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us.

Information you provide directly to us may include: your full name, billing and service address, access instructions for the property where services are provided, basic property details such as size and type, communication preferences, and the content of communications you send to us such as emails or messages.

When you make a booking or request a quotation, we may also collect details of the services requested, dates and times of appointments, frequency of services and any special instructions related to the service.

For payment and invoicing purposes, we may process payment-related details depending on the payment method used, transaction information, and records of payments and invoices.

We may also process technical and usage data related to your use of our website or online tools, such as pages visited, booking form submissions and basic device or browser information, to help improve our services and ensure website security.

In some cases, we may collect limited special category or sensitive information where you choose to share it with us, for example information about health-related requirements that affect how our services are delivered at your property. We only use such information where necessary and with appropriate safeguards.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law.

To provide and manage cleaning services our lawful basis is performance of a contract or taking steps at your request before entering into a contract. This includes handling booking requests, confirming appointments, providing cleaning services, managing customer accounts, issuing invoices and processing payments, communicating with you about your bookings and responding to your enquiries.

To comply with legal obligations we may process data to meet tax, accounting or other regulatory requirements, and to support the exercise or defence of legal claims where necessary, including retaining certain records for statutory periods.

For our legitimate interests we may process data to manage and improve our business operations, customer service and internal administration, to monitor the quality and performance of our services, to prevent and investigate fraud or misuse of our services, and to ensure the security of our systems and staff. When relying on legitimate interests, we balance our interests against your rights and freedoms and process data only where this balance is appropriate.

Where we rely on your consent, this may include sending you certain forms of marketing communication or processing particular categories of data you choose to share with us that are not strictly necessary for the service. You may withdraw your consent at any time, and this will not affect the lawfulness of processing before consent was withdrawn.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In general, contact details, booking records and service history are retained for as long as you remain a customer and for a reasonable period afterwards so that we can respond to queries about past services and maintain accurate business records.

Financial and transaction records, including invoices and payment information, are typically kept for a period required by applicable tax and accounting laws. Communications such as emails or messages may be retained for a period necessary to manage our relationship with you, resolve disputes or demonstrate compliance.

When personal data is no longer needed for the purposes described, we will securely delete or anonymise it so that it can no longer be associated with you.

Use of Data Processors

We may engage third party service providers to process personal data on our behalf. These providers act as data processors and are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.

Examples of such processors may include providers of payment processing services, accounting or invoicing systems, scheduling or booking tools, cloud hosting or data storage services, email or communication platforms, and IT support and security services.

We select processors carefully and require them to implement appropriate technical and organisational measures to protect personal data and to comply with applicable data protection laws. We do not allow our processors to use your personal data for their own independent purposes.

Data Sharing and International Transfers

We may share your personal data with professional advisers such as accountants or legal professionals where necessary for our legitimate business purposes or to meet legal obligations. Personal data may also be disclosed where required by law, court order or regulatory authority, or where necessary to protect our rights or the safety of others.

In some cases, our use of service providers may involve transfers of personal data to countries outside the United Kingdom or European Economic Area. Where this occurs, we will ensure that appropriate safeguards are in place, such as using jurisdictions that have been recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent protections to ensure your data remains protected.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

You have the right to access your personal data and obtain a copy of the information we hold about you, along with certain details about how it is used.

You have the right to request correction of personal data that you consider inaccurate or incomplete.

You may request the deletion of your personal data where it is no longer needed for the purposes for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where you object to processing and there are no overriding legitimate grounds to continue.

You have the right to request restriction of processing in certain circumstances, for example while we verify the accuracy of data or consider an objection.

You may object to processing based on our legitimate interests where you believe your rights and interests outweigh our grounds for processing.

Where we process data based on your consent or for the performance of a contract and the processing is carried out by automated means, you may have the right to data portability, allowing you to receive your personal data in a structured, commonly used, machine readable format and to transmit it to another controller.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it for their work, using secure storage and systems, and applying policies and training designed to maintain confidentiality and integrity.

While we take reasonable steps to protect your personal data, no transmission of information over the internet or storage system can be guaranteed as completely secure. You are encouraged to take appropriate steps to protect your own information, including using secure devices and keeping any account or booking details confidential.

Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Cleaners Queen's Park in the Queen's Park area, regardless of the method used to contact or engage our services.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. Any changes will be effective when the updated policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.